Frequently Asked Questions

Answers to most of your questions are in your student handbook. If your questions aren't answered using the navigation at the left or in the student handbook, call 800.334.1011 or send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please have your six-digit student ID ready when you call.

Registration
Costs
Textbooks
Course Completion Times
Grades
Exam Supervisors/Proctors
Exams
Contact Information
Other

REGISTRATION

What’s the deadline to register?
Indiana University High School operates on an open schedule, so you can register at any time and take up to one year to complete your course.

Could you verify my enrollment?
Please contact our customer service department at 800.334.1011. We are happy to mail a proof of enrollment to your home address. If you’d like it sent to another institution, you’ll need to let us know in writing (send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ).

COSTS

How much is the Indiana University High School diploma?
When you apply to the diploma program, you pay a nonrefundable $40 application fee. After that, the cost for completing the diploma depends on how many courses you need to take.

How much do your high school courses cost? Are textbooks included in the cost?
The cost per course right now is approximately $220. Textbook prices vary and are not included in the course cost.

Why don’t you notify me when prices increase?
Keep in mind that tuition and fees are updated every July 1. 

It is unusual for prices to increase at other times during the year, but as the course catalog and your student handbook state, Indiana University can change without notice statements concerning rules, policies, fees, curricula, courses, or other matters.

Be sure to check the Indiana University High School Web site for the most up-to-date price information.

Why do I have a balance due?
You’re most likely have a balance due if you paid “old” course or fee rates rather than current rates (for example, you paid the 2008-09 rate instead of the 2009-10 rate). Please contact customer service at 800.334.1011 for assistance.

TEXTBOOKS

What are the required textbooks for the course?
To find the books you need, go to the course listing. You can buy your books at the IU Bookstore or from any book source you’d like – just be sure to order the correct edition. 

How do I order textbooks from the IU Bookstore?
Go to iub.bncollege.com. On the left-hand side of the page, you’ll see a box that says Buy Your Textbooks On-Line Today.

• Under Select Term, choose INDEPENDENT STUDIES.

• Under Department, choose the subject area for your course (for example, SPAN for Spanish).

• Under Select Course, choose the appropriate course number (for example, 11S).

• Under Select Section, choose 1. A page called Your Customized Textbook List appears.

• Select View Textbook List in the right-hand box, and then follow the instructions for buying your books.

You can also call the bookstore at 812.856.0298.

COURSE COMPLETION TIMES

How long do I have to complete my course?
You have one full calendar year to complete your course. If - after one year - you still need more time, you can buy up to two four-month extensions. See Tuition and Fees for price information.

Is there any way I can finish a course faster?
Indiana University High School courses are designed to cover a full semester of material, so it typically takes 12 to 18 weeks to complete a course. We can’t guarantee completion in fewer than 12 weeks based on our assignment submission and exam policies.

Once registered, you’re welcome to let your instructor know you’re trying to finish the course in an accelerated manner. 

How can I get an exception to your assignment submission policy?
We rarely give exceptions to this policy, but if you have extenuating circumstances that you believe would qualify you for an exception, call the customer service department at 800.334.1011. The customer service representative will direct you to the correct individual.

Please note: All appeals must be made in writing to one of our directors.

Why didn’t you tell me my course expired?
As noted in your student handbook, you have up to one year from the date you register to complete a course. If you make a note of your registration date, you’ll know that your timeout date is one year later.

If - after one year - you still need more time, you are eligible to purchase up to two four-month extensions. See Tuition and Fees for price information.

GRADES

What’s the grade for my assignment or exam?
The fastest way to find out is to go online.

• Log in to Dragon.

1. Under My Courses, click on the course in question.

Why isn’t the grade for my assignment posted?
If you sent your assignment more than 14 days ago and your grade hasn’t been posted in Dragon:

1. Call or email your instructor (during office hours) to make sure he or she got the assignment.

2. If you can’t reach your instructor after a couple of tries, or if there are long and frequent delays in getting your grades, call customer service at 800.334.1011. 

Keep in mind that in online courses, your assignments are submitted and returned on the Web, meaning that there are no postal delays. Also, most high school instructors accept assignments by email. You are encouraged to take advantage of these options.

How long will it be before I get my graded paper assignment sent back?
Here’s what happens after your instructor grades your assignment.

1. Your instructor posts the grade in Dragon.

2. He or she mails your assignment back to Indiana University High School. Depending on where your instructor is located, the assignment may take several days to arrive.

3. The Indiana University High School staff double-checks to make sure that your records are accurate.

4. Within two days of checking the accuracy of your records, the staff places the assignment in a window envelope and returns it to the address you provided on the assignment coversheet.

EXAM SUPERVISORS/PROCTORS

Who’s an acceptable exam supervisor?
You can ask us to send your exam to

• an administrator or department within an accredited college or university that monitors examinations on a regular basis (such as a university testing center).

• a dean or department head at an accredited college or university.

• the manager, director, or head librarian at a public library.

• the director of a well-established tutoring or learning center such as Sylvan or Huntington.

• a high school principal. The exam must be sent to the principal, who may then pick someone else to supervise the exam.

• a military education officer.
  
  

Please note: We do not send examinations to relatives, teachers,professors, high school deans, instructors, or advisors. We never send exams to home addresses.

I can’t find an exam supervisor, can you help me?
Send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for help. We may be able to suggest an exam supervisor if there’s someone in your area who has supervised exams for us in the past.

Since we may not be knowledgeable about your geographical situation, please let us know where you live and any suburbs or cities that are relatively close to you.

EXAMS

How soon can I submit my exam request(s)?
You may apply to take a midterm (or other nonfinal) exam only after all submissions preceding the exam have been received and recorded and after all but the submission prior to the midterm have been graded. You may apply to take a final exam only after all midterms (or other nonfinal exams) have been graded, after all submissions preceding the exam have been received and recorded, and after all but the submission prior to the final have been graded.

How can I get an exception to your exam request policy?
We rarely give exceptions to this policy, but if you have extenuating circumstances that you believe would qualify you for an exception, call the customer service department at 800.334.1011. The customer service representative will direct you to the correct individual.

Please note: All appeals must be made in writing to one of our directors.

How do I request an exam?
The best way to request an exam is through Dragon.

1. Login to Dragon. 

2. Go to My Courses.

3. In the Course in Progress section, click on the course in question.

4. Click on Request an Exam. Fill out the request and hit Submit.

Please note: If you want to have your exam sent by courier, you must call 800.334.1011. Customer service will request the exam and take your credit card payment for the courier fee.

How can I find out if you’ve gotten my exam request?
You can be sure we received your exam request if you submitted it through Dragon. Otherwise, feel free to call customer service at 800.334.1011.

I requested my exam. Can you tell me when was it sent to my exam supervisor?
Your exam will be sent to your exam supervisor only after your instructor has received, graded, and posted the grades for all the preceding the assignments.

In general, Indiana University High School processes exam requests within two to three days of receiving them. Exams are sent to your exam supervisor by priority mail and generally arrive in two business days.

If your exam supervisor has not received your exam after five business days, please call customer service at 800.334.1011.

What address was my exam sent to?
To find out, call customer service at 800.334.1011 or send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

I paid to have my exam sent to my exam supervisor by courier, and it hasn’t arrived. How can I check on it?
The courier service we used should have sent your tracking number to the email address we have on file for you. Check the courier’s Web site for information. If you still have questions, call customer service at 800.334.1011.

I took my exam, and my exam supervisor sent it back to Indiana University High School, but my grade isn’t in Dragon yet. Can you tell me where my exam is?
Your exam is returned by priority mail and should take two business days for it to reach us. We then log it into our system. If five business days have passed since you took your exam, please call customer service at 800.334.1011.

How long does it take to get my final grade once I have taken the final exam (or turned in my last assignments)?
We recommend allowing five to 10 business days for the final grade to be posted. This will allow time for the exam to reach us, for the instructor to grade it, and for the instructor to calculate your final grade. 

CONTACT INFORMATION

To what address do I send my assignments?
Mail your assignments to

Owen Hall 001
790 E. Kirkwood Ave.
Bloomington, IN 47405

Be sure to include your cover sheet and label so we know who you are and which instructor to forward your assignment to.

I sent something in via an express carrier. Have you received it yet?
Call customer service at 800.334.1011 for assistance. Please have your tracking number ready. It’s best to call after 3 p.m. on the day you expect your materials to arrive. 

What is your fax number?
Send faxes to 812.855.8680.

How do I reach my advisor?
Indiana University High School advisors are available

• Monday through Friday 9 a.m. to 4 p.m.

• Monday through Thursday 6 p.m. to 9 p.m.

Call customer service at 800.334.1011, and we’ll transfer you. 

How do I reach my instructor?
If you don’t have your instructor’s contact information handy, call customer service at 800.334.1011. We’ll give you your instructor’s office hours, phone number, and email address.

I’ve been leaving messages and haven’t heard anything back. What now?
If you’re trying to reach your instructor:

• Have you tried both calling and emailing your instructor? If so, let customer service know at 800.334.1011.

If you’re trying to reach the Indiana University High School staff or your advisor:

• It’s a good idea to give the staff member or advisor 48 hours to reply. If you’re having a hard time getting an answer within 48 hours, let customer service know at 800.334.1011.

OTHER

How can I get more information about Indiana University High School?
Simply fill out the online Ask Us form, or contact Indiana University High School by phone at 800.334.1011 or by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Is Indiana University High School accredited?
Indiana University High School is accredited by the

• North Central Association

• Commission on Accreditation and School Improvement

If you need proof of the accreditation, please contact those associations - a school should never provide its own proof.